Privacy Policy

1 · What we collect

Account details you give us (name, email, business information for Pro accounts), order and payment data, the equipment models you save for fitment, and standard device and usage data. We do not collect more than we need to ship parts and verify fitment.

• Saved units & fitment searches — so we can pre-verify that parts fit your equipment before you buy.
• Order history — for reorders, returns and warranty claims.
• Payment tokens held by our PCI-compliant payment processor — card numbers never touch our servers; we hold only the card brand and last four digits.
• Device & usage data (pages viewed, searches run, approximate region) — to keep the site fast and the search relevant.

2 · How we use it

To fulfil orders, power fitment verification, provide support, and — only if you opt in — send restock alerts and repair guides. We never sell personal data, and we do not use your data to train third-party advertising profiles.

Order history also feeds the anonymous, aggregated repair statistics shown on part pages (for example, how often two parts fail together). Those figures are computed across many orders and never identify a customer.

3 · Sharing & processors

We share data only with the processors it takes to run a parts store, each under its own data-protection agreement: our payment processor (payment tokens), shipping carriers (name and delivery address on the label), our tax calculation provider (destination and order totals), and our cloud hosting provider. We do not sell or rent personal information to anyone.

If a court order or law requires disclosure, we limit it to what the order compels and tell you unless we are legally barred from doing so.

4 · Your choices

You can view and correct your account details, download your order history, unsubscribe from every marketing email with one click (transactional emails — order confirmations, tracking — still send), and ask us to delete your account.

On deletion we remove personal data within 30 days, keeping only what tax and accounting law requires us to retain (invoices, for the statutory period), stripped of everything optional. Email privacy@supplyaisle.com or use the contact page for any of these requests.

5 · Cookies

We use first-party cookies for the things a store cannot work without — your cart, your sign-in session, and your saved unit — and a small amount of first-party analytics to see which pages help people. We do not run third-party advertising cookies or cross-site trackers.

6 · Contact

Privacy questions go to privacy@supplyaisle.com, or write to SupplyAisle, Columbus, Ohio. For anything else, the contact page reaches a real tech within four business hours.