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Shipping & Returns
Order by 6pm ET and in-stock parts ship the same business day. If a part we verified for your model doesn't fit, the return is free and the refund is full — that's the fit guarantee, and this page is its fine print (there isn't much).
1 · Shipping windows & carriers
In-stock parts ordered by 6pm ET ship the same business day from our Columbus, Ohio warehouse. Ground shipping is free on orders over $99; 2-day and next-day rates are quoted live at checkout. Will-call pickup at the Columbus counter is free and usually ready within two hours.
You'll get the tracking number by email the moment the carrier scans the label, and the order page in your account shows every scan after that.
2 · Delivery estimates
The arrival date shown at checkout is the carrier's estimate for your address, and it is the date we hold ourselves to on the order page. Weather and carrier exceptions happen; when a shipment stalls, contact us and we chase the carrier so you don't have to.
3 · The fit guarantee
If we verified a part for your model — the green check at the moment you bought it — and it doesn't fit, the return ships free, the refund is 100%, and there is no restocking fee. Ever. We'll also help you find the part that does fit, which is usually the point.
Parts bought without a fitment check are still returnable within 30 days, unused and in their original packaging; those returns use a standard return label whose cost is deducted from the refund.
4 · How to start a return
Open the order in your account, choose Start a return, pick the reason, and print the prepaid label. Box the part in its original packaging where you can — carriers are hard on loose ceramic and electronics. Drop it with the carrier, and tracking takes it from there.
Installed electrical parts (control boards especially) can only be returned under the fit guarantee or a warranty claim — a board that has been powered in a faulty system may itself be damaged, so 'changed my mind' returns must be uninstalled.
5 · Refund timing
We refund within one business day of the part arriving back at our dock. Card refunds post in 3–5 business days depending on your bank, back to the original payment method.
6 · Exchanges & discontinued parts
The fastest exchange is a return plus a new order — the replacement ships immediately instead of waiting on the return leg. If your part has been discontinued, the part page names the manufacturer's blessed successor where one exists, and our cross-reference data is how we verify it.
Questions about this policy? Talk to a real tech — replies within four business hours.